FAQ

All orders are processed within 1-3 business days. Our processing time does not include weekends or public holidays.

After your order is processed, we ship it via our Free Shipping service, which generally takes 5-6 business days to arrive at your destination.

Once your order has been shipped, you will receive a confirmation e-mail with your order number. You can check the status of your order at any time on our ‘Track order’ page by entering your order number.

We offer free shipping on all orders within the United Kingdom. No hidden fees or charges at checkout—what you see is what you pay!

We accept returns on items within 30 days from the date of delivery. To initiate a return, please ensure that the item is in its original, unused, and unwashed condition with all tags and packaging intact. Please read our Return and Refund Policy carefully before initiating a return.

Yes, there are some exceptions, such as partial refunds for used products, damaged items or items not in their original condition. Please see our Return and Refund Policy for more information.

If you have any problems with your order or have any questions, please contact us via our Contact page. We will do our best to respond quickly to your query.